Shipping policy — Circulari

Orders placed on circulari.es are handled by Circulari Deco S.L., tax ID B23978505, with registered address at C/ Sant Oreste, 1, 08859 Begues, Barcelona, Spain.

Order preparation, manufacturing and delivery

Order preparation begins once payment has been received and confirmed. Orders are shipped from Barcelona.

As a general rule, the delivery time is 10 to 15 working days from payment confirmation, unless the product page states a different time (for example, for items available in stock). This applies to all orders.

For items that need to be manufactured, manufacturing takes approximately 10 working days from payment confirmation, plus transport time from Barcelona.

Delivery times may vary during periods of high demand or because of unforeseen incidents. If your order is delayed, we will let you know. These estimated times do not limit the rights granted to you by applicable law.

Destinations and shipping costs

Shipping costs depend on the destination and the size of the packages needed for your order. The applicable amount is shown during checkout, before you confirm payment.

Spain, except the Canary Islands, Ceuta and Melilla

• Small parcel: €9.99.
• Medium parcel: €19.99.
• Large parcel: €29.99.

Canary Islands, Ceuta and Melilla

• Small parcel: €49.90.
• Medium parcel: €99.99.
• Large parcel: €249.00.

Shipping is free for orders of €1,000 or more in Spain, including the Canary Islands, Ceuta and Melilla, in accordance with the offer conditions shown before purchase.

For other available destinations, shipping costs are shown when you enter your address during checkout, before you confirm payment. If you have any doubts about availability or the cost of delivery, write to hola@circulari.es before placing your order.

Taxes and customs

Tax treatment depends on the destination. Shipments within the European Union are not subject to customs duties or customs formalities. For shipments to the Canary Islands, Ceuta, Melilla or destinations outside the European Union VAT territory, import taxes, customs formalities or handling fees may apply. Where these amounts are not included or collected at checkout and fall to the recipient, they must be paid in accordance with applicable regulations. Please contact us before buying if you need clarification about your destination.

Order tracking

After dispatch, you will receive an email from the carrier with the available information to track your shipment. For any question about your order, contact hola@circulari.es.

Delivery of furniture and bulky orders

Furniture and very bulky orders are delivered to the kerbside or building entrance. If you need delivery inside your home, contact us before purchasing to check availability and cost. This additional service is not included unless expressly agreed.

Damage or delivery issues

We recommend checking the packaging and, where possible, noting any visible damage on the delivery document. If you find damage to the product, an incorrect item or a transport issue, write to hola@circulari.es as soon as possible, stating your order number and attaching photographs to help us handle it.

The absence of a note on the delivery document or of a report within the first 24 hours does not exclude your legal rights. Circulari will handle incidents and lack of conformity in accordance with applicable regulations.

Cancellations, returns and warranty

If you wish to cancel an order, contact hola@circulari.es as soon as possible. If the order has already been shipped, we will tell you how to handle the return, without limiting your right of withdrawal where applicable.

Deadlines, conditions, return costs, refunds and the legal guarantee are set out in our Returns and withdrawal policy. The general terms of purchase are set out in our Terms of service.

Customer service

Email: hola@circulari.es. Phone: 936390467.

Opening hours: Monday to Friday, 9:30–13:30 and 14:30–18:00. From 1 July to 31 August, on Fridays we are available from 9:30 to 15:00.